At Flipside Digital Content Company Inc., also doing business as Flipside AI, we are committed to delivering high-quality artificial intelligence (AI) machine learning data labeling services to our clients. Our goal is to ensure that the labeled data we provide is accurate, consistent, and delivered on time, meeting or exceeding our clients' expectations. To achieve this, we have implemented a quality management system that adheres to the following principles: We are committed to satisfying customers stated and implied needs by:
- Customer Satisfaction: We work hard to fully understand our clients' needs and expectations to ensure that our data labeling services meet or exceed their expectations.
- Quality Objectives: We establish, monitor, review, and act upon measurable and time-bound quality objectives.
- Accuracy: We use stringent quality control measures to ensure that our labelled data is accurate and consistent, minimizing errors and ensuring high quality.
- Compliance: We follow all applicable global and local laws, regulations and industry standards, relating not only to our business of AI data labeling but also in all aspects of the conduct of business operations, including those relevant to data privacy, cybercrime, labor and ethical AI.
- Continuous Improvement: We are committed to continuously improving our processes, techniques, and services to provide the highest quality data labeling services.
- Timeliness: We understand the significance of meeting deadlines and providing our services on time. We work hard to ensure that our labelled data is delivered on or before the deadline.
- Competence: We provide ongoing training and development to our employees to ensure they have the skills and knowledge required to provide high-quality data labeling services.
- Customer Feedback: We actively seek and respond to customer feedback to continuously improve our services and ensure our clients' satisfaction with our work.
Our Quality Policy is communicated to all our employees, stakeholders, and external providers, and we ensure that it is reviewed periodically to ensure its continued suitability and effectiveness.
Top Management fully supports the Quality Policy by providing resources, actively participating in quality activities, and setting a good example.